At twc18, we believe gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme exists to make sure every Malaysian player on twc18 stays in control, plays within their means, and has access to help if they need it.
We take our duty of care seriously. From mandatory 21+ age verification to self-exclusion tools, deposit limits, and 24/7 support access, twc18 provides a full suite of player protection measures that go beyond the minimum standards required under our international gaming authority licence.
Six pillars of player protection built into every part of twc18
twc18 requires mandatory age verification for all new accounts. Government-issued Malaysian MyKad or passport verification is completed before any betting or withdrawal is permitted. Accounts where age cannot be confirmed are suspended immediately.
Set daily, weekly, or monthly deposit limits on your twc18 account at any time via your account dashboard. Limits take effect immediately when reduced and cannot be increased for 24 hours — giving you real control over your spending.
Configure automated session time alerts on twc18 to remind you how long you've been playing. When your set time is reached, a notification prompts you to review your session — a simple but effective way to stay mindful of time spent.
Request a temporary break from twc18 for 24 hours, 7 days, or 30 days. During a cooling-off period, your account is restricted from depositing or placing bets. The restriction cannot be lifted early once activated.
Permanent self-exclusion is available to any twc18 member who feels their gambling has become problematic. Once activated, self-exclusion cannot be reversed for the duration chosen (minimum 6 months). Contact our support team to initiate self-exclusion at any time.
Our responsible gaming support team is available around the clock via live chat in your twc18 dashboard. Whether you need help setting limits, requesting self-exclusion, or just want to talk about your gambling habits, we're here — no judgement.
Problem gambling can develop gradually and isn't always easy to recognise in yourself or someone close to you. twc18 wants every Malaysian player to be aware of the warning signs so they can take action early. If several of the following questions resonate with you, it may be worth speaking with a professional or using twc18's self-exclusion tools.
All responsible gaming tools on twc18 are accessible directly from your account dashboard. Here's how to activate them:
Access your twc18 account via the login page. All responsible gaming settings are found under Account Settings → Responsible Gaming in your dashboard menu.
Choose daily, weekly, or monthly deposit limits in MYR. Enter your preferred limit and confirm. Reductions take effect immediately. Increases require a 24-hour cooling period before activation.
Set a maximum session duration (e.g., 60 minutes, 90 minutes, 2 hours). twc18 will display a reminder notification when your time is up, prompting you to review whether to continue.
For a cooling-off period, select your preferred duration (24 hours / 7 days / 30 days) and confirm. For permanent self-exclusion, contact our support team via live chat — the restriction is applied to your account within 24 hours and cannot be reversed early.
Our responsible gaming team is available 24/7. Start a live chat from your dashboard or email [email protected]. We will never judge you for reaching out — getting help is the right move.
A short check-in to help you reflect on your gambling habits. No scores, no tracking — just honest questions to consider.
When you lose money gambling on twc18, do you feel a strong urge to return and win it back — even when you'd planned to stop?
Has gambling affected your sleep, appetite, or ability to concentrate on work or daily responsibilities over the past month?
Have you ever deposited more money into your twc18 account than you had originally planned to for that session?
Do you keep your gambling activity — including how much you deposit or how long you play on twc18 — secret from people close to you?
Has a family member, partner, or close friend expressed concern about your gambling habits in the past six months?
twc18 is strictly an adults-only platform. Every new account must pass mandatory age verification before being permitted to deposit, play, or withdraw. The minimum age for twc18 is 21 years — no exceptions.
If you share a device or computer with younger household members in your Kuala Lumpur, Penang, or Johor Bahru home, we strongly encourage you to:
If twc18 identifies or receives a report that a registered account holder is under 21 years of age, the account is suspended immediately, all gameplay is voided, winnings are forfeited, and the matter is investigated. Deposits are returned after verification of identity.
twc18 operates under international gaming authority licensing. Our responsible gaming obligations are defined and enforced by our licensing regulator, which requires us to maintain the following standards as a condition of operation:
Whether you want to set deposit limits, request a cooling-off period, or activate self-exclusion, the twc18 responsible gaming team is ready to help right now. Your wellbeing comes first — always.
⚠️ Must be 21+ to use twc18. Gambling is for entertainment only — never chase losses.
twc18 operates under international gaming authority licensing with mandatory responsible gaming obligations.